Shipping & Returns
Thank you for shopping with us! We're committed to providing a seamless shopping experience, including reliable shipping and hassle-free returns. Please review our policies below to understand our processes and ensure your satisfaction with our products.
We appreciate your understanding and cooperation with our shipping and return policies. Our goal is to ensure you are completely satisfied with your purchase. If you have any questions or need further assistance, please contact our customer care team at pastelsaccentsinc@gmail.com.
Shipping Policy
Processing Time:
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Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times:
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Standard Shipping: 3-7 business days
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Expedited Shipping: 2-3 business days
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Overnight Shipping: 1 business day
Shipping Rates:
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Standard Shipping: Free for orders over $50, $5 flat rate for orders under $50
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Expedited Shipping: $15 flat rate
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Overnight Shipping: $25 flat rate
International Shipping:
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We offer international shipping to select countries. Delivery times and shipping rates vary by destination. Customers are responsible for any customs fees or import duties.
Order Tracking:
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Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package's progress on our website or the carrier’s site.
Return & Exchange Policy
Eligibility:
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Items must be returned within 30 days of delivery.
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Products must be unworn, unwashed, and in their original condition with tags attached.
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For hygiene reasons, certain items (e.g., undergarments) are non-returnable unless defective.
Return Process:
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Contact our customer care team at [email/phone number] to initiate a return.
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Provide your order number and reason for return.
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You will receive a return authorization and instructions on how to send your item(s) back to us.
Return Shipping:
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Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds:
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Once we receive and inspect your return, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
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Shipping costs are non-refundable.
Exchanges:
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If you need a different size or color, please initiate a return for the original item and place a new order for the desired item.